How we collect, use, and protect your personal information at TAJ Transport
Last updated: July 20, 2026. We are committed to protecting your privacy and ensuring the security of your personal information in compliance with Australian Privacy Principles.
TAJ Transport Services Pty Ltd ("TAJ Transport," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transport and logistics services.
This policy applies to all information collected through our:
Important: By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
We collect personal information that you voluntarily provide to us when using our services:
| Information Type | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email address, phone number, mailing address | Service delivery, communication, account management |
| Identification Documents | Passport, driver's license, government-issued ID | Identity verification, customs compliance, security |
| Shipping Information | Sender/recipient details, package contents, delivery addresses | Package processing, delivery, customs declarations |
| Financial Information | Payment method details, billing address, transaction history | Payment processing, billing, financial records |
| Account Information | Username, password, security questions, preferences | Account access, personalization, security |
We use your personal information for the following purposes:
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information in the following circumstances:
In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction, subject to appropriate privacy protections.
We may disclose information to protect the safety, rights, or property of TAJ Transport, our customers, or the public, including in emergency situations.
We implement comprehensive security measures to protect your personal information:
Data Breach Response: In the unlikely event of a data breach, we will notify affected customers and relevant authorities within 72 hours, as required by applicable privacy laws.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 7 years | Legal requirements, tax obligations |
| Transaction Records | 7 years from transaction date | Financial regulations, audit requirements |
| Shipping Documentation | 5 years from shipment completion | Customs compliance, dispute resolution |
| Communication Records | 3 years from last interaction | Customer service, quality improvement |
| Website Usage Data | 2 years from collection | Analytics, service improvement |
After the retention period expires, we securely delete or anonymize your information in accordance with our data destruction procedures.
Under Australian privacy law, you have the following rights regarding your personal information:
Important Note: To request deletion of your data or exercise any privacy rights, you must contact our company directly. We do not provide self-service options for data deletion due to the sensitive nature of transport and logistics operations and our legal obligations.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days and may require verification of your identity before processing your request.
If you believe we have not handled your personal information appropriately, you can:
We use cookies and similar tracking technologies to enhance your experience and collect usage information. For detailed information about our cookie practices, please refer to our Cookie Policy.
You can control cookie settings through your browser preferences or our cookie consent management tool. Note that disabling certain cookies may affect website functionality.
Given the nature of our international transport services, your personal information may be transferred to and processed in countries outside Australia, including Sri Lanka and other countries where we operate or have service providers.
By using our services, you consent to the transfer of your personal information to these countries for the purposes described in this Privacy Policy. We ensure that appropriate safeguards are in place to protect your information during international transfers.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after policy updates indicates your acceptance of the changes.